Order Processing:

  • How long does order processing take? Order processing typically takes 3-5 business days before shipping, pending item availability and not including holidays. Once your order is ready to be shipped, we will e-mail you a tracking confirmation number.

  • What shipping options do you offer? We offer $5 basic flat-rate USPS shipping, $8 Priority Shipping with Insurance and UPS options.

Preordered/Backordered Items:

  • What if an item is on backorder? In the event that we experience high volume orders for specific items, please allow additional processing time for backordered items. We restock within 2-5 weeks.

International Orders:

  • What is the standard rate for international shipping? Our standard rate for International Shipping is $35.00.
  • Are international shipments subject to duties and taxes upon delivery? International shipments may be subject to duties and taxes upon delivery. We are not responsible for any additional charges incurred during transit. All duties and taxes must be paid by recipient.

Lost or Stolen Packages:

  • What if my package is lost or stolen? BoteBote Jewels is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Returns & Exchanges:

  • Can I return or exchange my order? All items are FINAL SALE. Due to the nature of our products, worn merchandise cannot be returned. If merchandise is damaged by manufacturer or damaged during transit, please contact us 

CONTACT US If you have any further questions or concerns, please feel free to contact us at botebotejewels@gmail.com